📌 This release focuses on improving consultation flexibility and scheduling workflows, strengthening identity verification and member management, enhancing session and access controls, and ensuring overall platform stability. It also includes multiple usability improvements and bug fixes to provide a smoother and more reliable experience for providers and patients.
🩺 Flexible Consultation & Scheduling Experience
This release introduces improved flexibility to address common challenges in asynchronous and phone-based consultations.
Enabled: consultation mode switching between message, phone, and video within an ongoing consultation.
Introduced: the “Schedule Now” workflow, allowing providers to request scheduling when a patient is unavailable and enabling patients to book an appropriate time slot to complete the consultation at a later time.
Enabled: patients to send messages for clarifications even when the consultation is set to phone or another mode.
Ensured: consultations can continue smoothly without cancellation or re-creation when circumstances change.
🔐 Session & Access Updates
Introduced: a dedicated logout URL page to improve session handling and access control.
🆔 Identity Verification & Member Management Enhancements
Added: ID verification configuration and external ID verification service integration to strengthen identity validation.
Enhanced: member creation workflows to support family members.
Enabled: family member appointment creation through external systems.
Improved: address validation behavior to prevent member creation failures.
🐞 Bug Fixes & Improvements
Resolved: issues related to consultation action visibility and state handling.
Improved: messaging behavior after consultation sign-off to align with access rules.
Applied: minor stability and usability improvements across consultation and member management flows.