1. Difficult User Interface
One of the most important elements of a telemedicine platform is having a user interface that is as simple as possible, for both the patient and clinician end. The last thing a doctor or patient wants to do is get confused by the interface and get possibly even stuck while they try to navigate the platform. Moments lost on trying to figure out the interface is valuable time that can be spent talking with a patient, and it is high time that telemedicine platforms in the industry start to consider this, especially during the COVID-19 pandemic. Patients may be stressed with their situation to see a doctor, and also may not be knowledgeable to understand what to do. Our platform here at DrCare247 is known to have the simplest and cleanest UIs on the market – reach out for a demo to see for yourself!
2. Expensive Technology
Telemedicine should be made affordable to clients, and be easily implemented in a platform so that the patients you care about can start to be seen as soon as possible. A hindrance in this process could be the high costs associated with onboarding and white-labeling of a platform. The last thing that is needed is installing complicated plug-ins and applications, so the platform that you choose should be all-in-one. Here at DrCare247, you can be assured that you are going to be given an affordable, high-quality platform that you can use to use to start seeing patients right away.
3. Privacy and Data Security
Patient confidentiality and data security are absolute must-haves when it comes to running a telemedicine platform. It is crucial for the platform you choose to have very high-level security in place, so that all of your patient information, call history, and associated information will be completely secure. HIPAA-compliance should be a top priority without a doubt, and the platform should be able to accommodate this seamlessly. Telemedicine platforms should ensure 100% data security, and with DrCare247 you don’t have to worry about that. We will have you covered!
4. Call Quality and Resolution
The basis for effective telemedicine is having a stable, high-quality connection with proper audio and video capabilities. If this is jepardized, it can be detrimental to the patient/clinician relationship and experience on both ends, as well as further waste valuable time. Especially during the COVID-19 pandemic, patients will be seeing their doctors virtually from home for common conditions, and they may not have access to the highest quality internet. Telemedicine platforms, such as here at DrCare247, should be able to accommodate these lower bandwidths still deliver high definition audio and video calling.
5. Technical Support
It is expected that patients and doctors will need help navigating the telemedicine platform at some point, which is why it is crucial to have a 24/7 technical support system in place. This is usually most feasible with platforms that have a global team so that issues can be addressed round the clock as they come up. The team should also be open to being accessible to their clients over the phone or WhatsApp. This leads to quicker response times as in general, people are much more responsive over the phone. Our platform has a 24/7 support system in place for users so that issues can be addressed through a ticketing system in real-time.