Overview
Rivizy is a wellness-focused telehealth provider specializing exclusively in eyebrow and scalp hair growth treatments. Unlike general telehealth platforms, Rivizy’s vision was clear from inception — to empower patients with safe, effective, and accessible solutions for hair wellness without the barriers of in-person visits.
To achieve this, Rivizy partnered with DrCare247 as its technology and clinical operations backbone. Together, they built a compliant, patient-centric, and scalable telehealth model designed for rapid market entry and growth.
Business Objectives
From the outset, Rivizy set ambitious goals for its wellness program:
- Deliver a seamless patient experience— from booking to treatment delivery.
- Ensure state-level compliance for prescriptions via in-state pharmacies.
- Provide efficient provider workflows for consultations and follow-ups.
- Build a scalable nationwide model with minimal complexity.
Why Rivizy Chose DrCare247
Rivizy selected DrCare247 as its platform partner due to:
- SSO Integration: Patients can begin their journey directly on Rivizy’s website, seamlessly registering and navigating into the DrCare247 portal without separate logins.
- State-Based Pharmacy Routing: Automated routing ensures prescriptions are compliant with state pharmacy regulations.
- Scalability: The platform was built to handle expansion across multiple states.
- Unified Experience: From consultation to prescription delivery, the entire journey is integrated.
Implementation Journey
The partnership rollout included:
- 1. Custom Branding & Setup
Rivizy’s hair growth wellness services were fully integrated and white-labeled into DrCare247’s portal.
- 2. SSO Integration
Patients accessed Rivizy’s services directly from the Rivizy website. Through single sign-on (SSO), they registered and moved into the DrCare247 portal seamlessly, ensuring a frictionless digital journey.
- 3. Provider Enablement
Licensed providers were onboarded to deliver consultations and manage patient progress within the system.
- 4. Pharmacy Routing Activation
Automated state-based rules were implemented, ensuring prescriptions were routed only to licensed in-state pharmacies.
Results & Impact
Rivizy achieved:
- 100% Compliance with state-specific pharmacy regulations.
- Seamless Patient Journey: Thanks to SSO integration, patients could register on Rivizy’s site via DrCare247 and navigate into the care portal without extra steps.
- Faster Prescription Fulfillment compared to manual processes.
- Reduction in administrative overhead from automated routing.
- Patient Satisfaction with convenience and treatment effectiveness.
- Month-over-Month Growth in new consultations.
Patient Success Example
A patient registering on Rivizy’s website via DrCare247 for eyebrow growth treatment was automatically logged into the DrCare247-powered portal through SSO. After completing a quick consultation, their prescription was routed to a local licensed pharmacy and delivered within days. Within weeks, the patient reported visible improvement — with no friction in their digital journey.
By integrating DrCare247’s telehealth platform with SSO and pharmacy routing, Rivizy launched a specialized wellness program that is compliant, scalable, and seamless for patients.
This collaboration demonstrates how wellness-focused providers can use DrCare247 to deliver niche services like eyebrow and hair growth treatments while ensuring compliance, operational efficiency, and superior patient satisfaction.