Telemedicine Adoption Barriers and How We Address Them
1. Privacy and Security Issues
Both patients and doctors are concerned about using and choosing a telemedicine platform, especially when it concerns whether their information will be stored securely in a HIPAA compliant environment. This has been a huge concern because as COVID cases surge across the world, virtual visits are continuing to be the norm. It is of paramount importance that platforms ensure 100% HIPAA compliance, and implement enterprise-level data security measures. It can be perceived that platforms like Skype or FaceTime are compliant, but even though they are likely the most convenient option for patients, they do not meet HIPAA standards. We at DrCare247 provide a secure and efficient platform for our clients to see patients virtually, with fully HIPAA compliant video/audio calling and data storage.
2. Complicated User Interface
The last thing doctors and patients want to do is waste time figuring out how to navigate a platform, as this takes up valuable time that could be spent on seeing patients and tending to other tasks. The user interface is crucial to the foundation of the patient’s and doctor’s experience and can be a barrier when it causes any frustration or delays. We at Dracre247 are known for our simple user interface that allows for minimal clicks for a doctor to see a patient’s record, as well as for a patient to join a video or audio consultation.
3. Insurance Coverage
A perceived barrier to effective telemedicine is whether or not insurance can cover care that is given virtually. Patients often feel hesitant to use telemedicine because they feel they have to pay the fees all out of pocket. But as COVID-19 continues, the policies surrounding insurance coverage are changing and becoming more inclusive of it. DrCare247 supports insurance integration, which makes life easy for our clients and their patients. Out of pocket costs are mitigated and care is made much more affordable.
4. Inaccurate Diagnoses
Many patients have a perception of telemedicine that it isn’t worth pursuing because it can lead to incorrect diagnoses for their conditions. Even though there is video capability for various platforms, there is still hesitation surrounding the legitimacy of getting a correct diagnosis. It is important for patients to know that doctors only offer care for conditions that can easily be diagnosed online. For conditions that require in-person evaluation, there will not be care offered for these platforms. Our platform makes it easy for doctors to treat multiple conditions in the same platform, improving the experience for the patient drastically.
5. Video/Audio Technical Issues
Patients are concerned with the quality of video/audio calling during their consultations. Often, the bandwidth quality can affect the consultation, which makes it even more important that it is designed in such a way that lower bandwidths are easily accommodated. This is crucial to a proper telemedicine platform and is compulsory for platforms to have in place. check out our very own communication API, called Hummy! Our platform is equipped with the technology to provide seamless consultations for both the doctor and patient end, with Hummy being the driver for this.